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C
Charlotte-Xaxa
Participant
September 21, 2023
Question

error message on shared PDF : unable to publish your comment

  • September 21, 2023
  • 1 reply
  • 760 views

Hello,
I'm sharing PDFs using acrobat-generated sharing likns so that my collaborators can write their comments on the shared file. Since last week, my collaborators and I have been experiencing problems entering our revisions. We're getting the following error message: unable to publish your comment, please try again. Is this a temporary problem with the acrobat online platform? Does anyone have the same problem and has it been solved?

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    1 reply

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    September 22, 2023

    Hi Charlotte271168777b0z,

     

    Thank you for reaching out. 

     

    Please let us know if you experience this issue with a particular file. Try sharing a new file and check if you get the same error message.

    Try once refreshing the browser and using the new incognito window on Chrome.

     

    Let us know if the issue still occurs.

     

    Thanks,

    Meenakshi

    C
    Charlotte-XaxaAuthor
    Participant
    September 29, 2023

    Hello, Thank you for your reply, the problem has occurred on several shared documents, consulted on different computers. Clearing the cache / incognito mode or refreshing the browser had no effect. The problem resolved itself a few days later. So it seems to have been a problem on the adobe pdf sharing platform. A real handicap when you're working with a team of 8 people reviewing large documents. Adobe team should check the stability of the system as I already had problems earlier this year.
    Thank you

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    September 29, 2023

    Hi Charlotte271168777b0z,

     

    Thank you for updating us.

    Glad to know the issue is resolved.

     

    Thanks,

    Meenakshi

     

     

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