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paulg93271906
paulg93271906
Participant
Jan 30, 2015 8:34 PM UTC
Question

Error message when attempting to export a PDF to Excel format

i just signed up and my first PDF i try to export to EXCEL gives me an error message  -  "An error occurred while trying to access this service"    any thoughts here??

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1 reply

Sara_Forsberg
Inspiring
Jan 30, 2015 11:31 PM UTC

Hi Paul,

It sounds as though you may be trying to sign in to the service via Adobe Reader. Is that the case? We've had recent reports of this error occurring in Reader.

What happens when you log in directly to https://cloud.acrobat.com/exportpdf using a web browser?

Best,

Sara

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