Skip to main content
jamied53492921
jamied53492921
Participant
March 28, 2018
Answered

Error Message when converting from PDF to Word

  • March 28, 2018
  • 1 reply
  • 686 views

In the last week when I've tried to convert from PDF to Word on my desktop I get an error message "An error occurred while trying to access service".  My account is paid up, internet working fine, I've signed out and signed back in.  All to no avail.  Can't get any direct customer service.  Looking for help.

This topic has been closed for replies.
Correct answer jamied53492921

Just to update all, I was able to speak to technical support and the issue was I didn't have the latest Adobe reader.  Once that got installed, all is working fine.  Issue resolved!

1 reply

jamied53492921
jamied53492921AuthorCorrect answer
Participant
March 28, 2018

Just to update all, I was able to speak to technical support and the issue was I didn't have the latest Adobe reader.  Once that got installed, all is working fine.  Issue resolved!

victoriac40607225
victoriac40607225
Participant
September 20, 2018

I am having the same problem Jamie and cannot get hold of customer service, despite spending a lot of time on hold. What is the latest version do you know? When I go "check for updates" it comes up with error message 1521. I use a Mac.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices