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somer_3730
Participant
June 17, 2025
Answered

Error message when trying to convert files.

  • June 17, 2025
  • 1 reply
  • 195 views

I keep getting the error message.  failed to export because storage limit was exceeded. I have ZERO documents saved. Please help. 

Correct answer Meenakshi Negi

Hi somer_3730,

 

Thank you for reaching out.

 

We have checked your account, and the storage has been exhausted. You can check your account storage information on the Acrobat Web. Please open the link https://adobe.ly/4jR6Bss and sign in using your Adobe credentials.  Once signed in, check the storage available at the bottom left corner.

To check the files on your Adobe Cloud Storage, click on "Your documents" at the top left of the same window. 

For more information, refer to the following help document: https://adobe.ly/442SpH7. 

 

Let us know if you have any questions.

 

Thanks,

Meenakshi 

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity ManagerCorrect answer
Community Manager
June 17, 2025

Hi somer_3730,

 

Thank you for reaching out.

 

We have checked your account, and the storage has been exhausted. You can check your account storage information on the Acrobat Web. Please open the link https://adobe.ly/4jR6Bss and sign in using your Adobe credentials.  Once signed in, check the storage available at the bottom left corner.

To check the files on your Adobe Cloud Storage, click on "Your documents" at the top left of the same window. 

For more information, refer to the following help document: https://adobe.ly/442SpH7. 

 

Let us know if you have any questions.

 

Thanks,

Meenakshi 

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