Error notice when converting files

Hi, I just bought the licence for converting 4 pdf files into word, and I keep receiving the message that the file is too big or complex.

What should I do? you did not metion before buying the licence that if the files are too big or complex, the convertor does not work!

pls advice

thx

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Adobe Employee

Hi,

Please send me your files using below web site so that I can take a look at them:

Thank you.

Hisami

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