error occur during click on email attached PDF file in office Outlook 2016 in Citrix

Problem signature:
Problem Event Name: APPCRASH
Application Name: AcroRd32.exe
Application Version: 20.13.20074.18474
Application Timestamp: 5fce704f
Fault Module Name: PVC.dll
Fault Module Version: 10.1.789.0
Fault Module Timestamp: 5a2f0d61
Exception Code: c0000005
Exception Offset: 000204c5
OS Version: 6.1.7601.2.1.0.16.7
Locale ID: 2057
Additional Information 1: a7aa
Additional Information 2: a7aa91f17ea749d42a4de3b390fa5b3d
Additional Information 3: a7aa
Additional Information 4: a7aa91f17ea749d42a4de3b390fa5b3d

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