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N
nicw9760872
Participant
April 30, 2015
Answered

error saving PDF to acrobat.com; gets to 99% then says 'An error occurred while trying to access the service'

  • April 30, 2015
  • 1 reply
  • 660 views

I've tried it 3 times with same result. Have searched EVERYWHERE on the site to see if there is a file size limitation, but can find nothing.

File is 113 mg, produced by QuarkXPress

Trying to load from my laptop, Windows 8.1

This topic has been closed for replies.
Correct answer Sara_Forsberg

Hi nicw9760872,

Are you trying to save that file to your Document Cloud account from within Reader? Are you able to upload that file if you log in to https://cloud.acrobat.com/files from a web browser?

Regards,

Sara

1 reply

S
Sara_ForsbergCorrect answer
Inspiring
April 30, 2015

Hi nicw9760872,

Are you trying to save that file to your Document Cloud account from within Reader? Are you able to upload that file if you log in to https://cloud.acrobat.com/files from a web browser?

Regards,

Sara

N
nicw9760872Author
Participant
April 30, 2015

Sara, yes I was trying to do it from within Reader. I've now done a successful upload directly from the site/Send & Track . Thanks very much!

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