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tmln6
Participant
Jan 6, 2015 4:54 PM UTC
Question

error signing in

Hi - I keep getting 'An error occurred while signing in' messages when trying to convert pdf to word. Any help available?

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2 replies

Sara_Forsberg
Inspiring
Jan 7, 2015 1:33 PM UTC

Hi tmln6,

Are you trying to sign in from within Adobe Reader? If so, please make sure that you have the most current version of Reader by choosing Help > Check for Updates in Reader. The current version is 11.0.10.

If you're signing in from a browser, clear the cache and try again, or try a different browser.

If that doesn't do the trick, please let us know!

Best,

Sara

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pwillener
pwillener
Legend
Jan 7, 2015 7:03 AM UTC

[topic moved to Acrobat.com Services forum]

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