Hello roryt94686008

We apologize for the inconvenience caused, as per the description above, you are getting an error message "unable to fetch base_uris from files tier", Is that correct?

The record shows that you are not subscribed to any Adobe Document Cloud services on your current Adobe ID if you are trying to access the free desktop version of Adobe Reader and getting the error message, then connect the machine to a different network environment or use your cell phone hotspot or any guest wired/wireless network. As Some users had the similar issue and it was due to the firewall/security setting that was blocking our site.

Let us know how it goes.

Regards,

Anand Sri.