error uploading files

Question

For the last 4 days overtime i try and use the adobe acrobat ( what took over from the old send now)i get an error uploading files please try againbut overtime i try i get the same messageany ideas?

Stirlings · Accepted Answer

Hi Stirlings,Please log on to https://cloud.acrobat.com/files, and check whether the files you've tried to send appear on the Acrobat.com Files list (we want to check whether the files uploaded, but didn't send). If you do see them there, select one and click the Send button to try sending the file again. If that doesn't work, please let us know what web browser you're using. You can also try using a different supported web browser (see System requirements | Acrobat.com for a list of supported browsers).Please let us know how it goes.Best,SaraHi SaraI think the problem was I ve never deleted any previous files I ve sentNow I ve deleted a lot from the sent box equivalent it's working againKind Regards[private information removed by moderator]

Sara_Forsberg · Answer

Hi Stirlings,If I understand correctly, you're having trouble sending files via Adobe Send? Is the problem occurring with a specific file, or with any file that you try to send? How large is the file (or files)? Are you trying to send your files from within Reader, or via the Adobe Send website? If you're using Reader, please make sure that you have the most current version by choosing Help > Check for Updates. If you're using a browser, log out, clear the browser cache, and then log back in. Also, make sure that you're not trying to send a file type that Adobe Send does not support: Adobe Send FAQIf you're still having troubles, let us know. And please tell us a bit more about the files that you're trying to send.Best,Sara

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