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A
Anonymous
October 30, 2017
Question

Error when attaching documents in adobe send

  • October 30, 2017
  • 2 replies
  • 2492 views

I am receiving an error when i attempt to attach a document in adobe send. The error is "adobe send encountered a problem with one of your attachments". The documents will load into adobe send and everything seems to be working properly, but at the last second it will fail and this error pops up. I have tried re-installing the product but the same result occurs. any ideas would be much appreciated.

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    2 replies

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    November 1, 2017

    Hi Mattc,

    As you have mentioned that you are not able to attach a document in the Adobe send and tried re-installing the application for the same.

    Could you please confirm the Adobe application you are using to send the document?

    Do you experience this issue while uploading a particular file?

    Try to attach some other files and check if you get the same error message.

    It will be helpful if you can share the exact workflow you do and the screenshot of the error message you get.

    We will try to replicate the issue at our end.

    To add the screenshot here, please use the insert icon provided on the reply window as shown below:

    Once you click on this icon, you get a small window.

    Click on Insert Image and then browse the location where you have saved the screenshot file.

    Select the file and click on Open > Insert Image.

    Let us know if you have any questions.

    Regards,

    Meenakshi

    A
    Anonymous
    November 1, 2017

    Good Morning Meenakshi,

    I am using Adobe Send and Track for Outlook. I have attached a screenshot of the error that is being received. I have also tried disabling the Add-in and re-enabling both during a current outlook session as well as disabling and closing outlook and enabling after startup.

    This error pops up when attaching any document. it seems to be isolated to just me in our environment,

    Regards,

    A
    Anonymous
    November 7, 2017

    Any help with this would be much appreciated. I'm lost as to what to do next.

    Bani Verma
    Community Manager
    Bani VermaCommunity Manager
    Community Manager
    October 30, 2017

    Moving to Adobe Fill & Sign​

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