Error when downloading PDF from website

Question

I get the following error when clicking a PDF link on the FedEx website using Chrome browser. Edge works OK. Running Windows 11, Acrobat and Creative Cloud installed on my computer.

I get the following error after clicking the button to view a PDF of the delivery status of a tracking number.

auth.services.adobe.com refused to connect.

I did a search for a solution and performed the following :

- I tried turning off firewalls.

- ran the following code from cmd prompt with results shown:

cmd prompt: >ping activate.adobe.com

Pinging ethos03-prod-va6-k8s-pub2-0-6a902acc902d157e.elb.us-east-1.amazonaws.com [100.25.58.233] with 32 bytes of data:
Request timed out.

also this response

cmd prompt: >ping practivate.adobe.com
Ping request could not find host practivate.adobe.com. Please check the name and try again.

Any advice would be sincerely appreciated. Thank you all in advance.

Amal. · Answer

Hi there

Hope you are doing well and sorry for the trouble. As described you are experiencing issues when clicking PDF links using the chrome browser however the Edge works OK.

It seems to be some issue with the Chrome browser, please try to reset the web browser to default and see if that works. Also check for any missing/pending updates for the Chrome browser and see if that helps.

Note: Web browsers use their own PDF mechanism to render the PDF content and they are not Adobe dependent.

Hope this information will help

Regards

Amal

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