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JoeBoy67
Participant
Jun 11, 2015 9:44 PM UTC
Answered

Error while converting a PDF to Excel in ExportPDF online service

Hello,

I am trying to convert a pretty large PDF (~26 MB, or ~4400 pages) into an Excel spreadsheet, and I keep getting an error message after the PDF is uploaded to the server and while the tool states it is "converting".  I saw a previous thread on this problem that indicated the PDF limit for this is 100 MB, so I'm not sure why this keeps happening.  Are there other limitations I should be aware of?

Thanks,

--Joe

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Sara_ForsbergCorrect answer
Inspiring
Jun 12, 2015 3:56 PM UTC

Hi JoeBoy67,


Even though your file is within the 100 MB file-size limit, it sounds like it may be too complex for ExportPDF to finish the conversion before timing out (4400 pages is a lot!).

You might want to consider an Acrobat trial, so that you can convert the file via Acrobat. Since the conversion happens locally with Acrobat, you won't run into the same bandwidth/connection speed constraints. You can download a free 30-day trial from this page: Download Adobe Acrobat free trial | Acrobat Pro DC.

Best,

Sara

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6 replies

Sara_ForsbergCorrect answer
Inspiring
Jun 12, 2015 3:56 PM UTC

Hi JoeBoy67,


Even though your file is within the 100 MB file-size limit, it sounds like it may be too complex for ExportPDF to finish the conversion before timing out (4400 pages is a lot!).

You might want to consider an Acrobat trial, so that you can convert the file via Acrobat. Since the conversion happens locally with Acrobat, you won't run into the same bandwidth/connection speed constraints. You can download a free 30-day trial from this page: Download Adobe Acrobat free trial | Acrobat Pro DC.

Best,

Sara

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    JoeBoy67Author
    Participant
    Jun 16, 2015 5:05 PM UTC

    Thanks Sara!  Per pwillener, I contacted Adobe support directly, and they told me the same thing.

    Thanks again,

    --Joe

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    Sara_Forsberg
    Inspiring
    Jun 16, 2015 5:27 PM UTC

    Glad that you found your  answer. Let us know how it goes with Acrobat, if you decide to give that a try.


    Best,

    Sara

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    RahulTyagi_
    RahulTyagi_
    Participating Frequently
    Jun 11, 2015 10:11 PM UTC

    Hi joeboy67,

    What error message do you get after the pdf is uploaded?

    Adobe Export PDF supports conversion of PDF files up to 100 MB.

    Regards,

    Rahul

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    JoeBoy67Author
    Participant
    Jun 12, 2015 1:51 AM UTC

    Hi Rahul,

    After a few minutes of showing the conversion in process, the small window in the upper right of the UI just says "Error converting PDF" and the conversion process stops.  There's no reason given.  I believe I have the latest version of the software, and am not able to update it, so that shouldn't be an issue.

    Thanks,

    --Joe

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    pwillener
    pwillener
    Legend
    Jun 12, 2015 3:40 AM UTC

    Try to Contact Customer Care.

    [topic moved to Document Cloud PDF Services forum]

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