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UnruleyOne
Participant
August 30, 2014
Answered

Error While Uploading, hidden file somewhere conflicting?

  • August 30, 2014
  • 1 reply
  • 715 views

I was in the process of uploading some files to Acrobat.com, most worked but a couple of them failed. The progress bar in the upper right disappeared, but my files weren't showing. Figured there was just a problem with the file, so I tried to upload again, one at a time. It uploaded and then said a file exists with that name already and do I want to delete new, delete previous or rename the new one. I say to delete the one that was previously uploaded, and my file now appears with a " (1)" added to the file name. When I try to rename it to the correct name the error it gives is: "Could not complete your request (400) - An error occurred while trying to complete your request, and it could not be completed."

Is there a way to see hidden files or files that errored so I can clear them out to start fresh?

    This topic has been closed for replies.
    Correct answer UnruleyOne

    Yep, that did the trick. I just moved each file that I new was fine to another folder, deleted the ones that were bad that I needed to rename so the folder looked empty. Deleted that old folder then when I uploaded the same files to the new one they go in just fine. Thanks for the suggestion, got me thinking.

    1 reply

    S
    Sara_Forsberg
    Inspiring
    August 31, 2014

    Hi UnruleyOne,

    Please try clearing the browser cache, and check cloud.acrobat.com/files to see whether your files have uploaded. I suspect they're there, and that you have several copies uploaded. If so, please try deleting any duplicates and uploading again.


    Let us know how it goes.


    Best,
    Sara

    U
    UnruleyOneAuthor
    Participant
    August 31, 2014

    I was thinking the same thing, hoping there was some hidden way to get at the files.

    I tried going through incognito mode and through a separate browser that had never been to any Adobe site, same error when I tried to rename.

    I think I'll try to move the files I know are good to another folder then delete the folder where these annoying files are hidden. I would think that would get rid of them then I can start over. I'll let you know.

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