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kemm1876
kemm1876
Participant
January 30, 2015
Question

every file converted to unreadable text. all files were converted automatically to word that is scrambled

  • January 30, 2015
  • 1 reply
  • 279 views

every file converted to unreadable text. all files were converted automatically to word that is scrambled

    This topic has been closed for replies.

    1 reply

    S
    Sara_Forsberg
    Inspiring
    January 30, 2015

    Hi Kem,

    I'm sorry to hear that you're having trouble with your converted files.

    What do you mean that the files were converted automatically? Are you using ExportPDF to convert them?

    Can you please tell us a bit more about the PDF files that you're converting? If you don't know, choose File > Properties, and look for the PDF Producer on the Description tab. If the PDFs were created by a third-party PDF producer, they may not include all the information that ExportPDF needs to convert them properly.

    You may have better luck by converting the files with OCR disabled as described in this document: How to disable Optical Character Recognition (O... | Adobe Community.

    Best,

    Sara

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