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elizabethn63138988
elizabethn63138988
Participant
Apr 3, 2015 2:33 PM UTC
Question

Everytime I try to convert PDF to Words it ask me to pay again

Hi, I have paid for ExportPDF and when I try to convert a PDF to Words it keep asking to pay again. Could you assist me with this?

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1 reply

Sara_Forsberg
Inspiring
Apr 3, 2015 3:22 PM UTC

Hi elizabethn63138988,

Have you signed up just recently? Are you logging in from Reader or the web interface? For starters, please clear your browser cache and then log in directly to https://cloud.acrobat.com.

Please let us know how it goes.


Best,
Sara

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