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Adobeisawasteof_time
Adobeisawasteof_time
Participant
September 29, 2014
Question

Everytime I try to send an Adobe PDF file the "verification" process shows an email address that is NOT mine. The process always fails.

  • September 29, 2014
  • 1 reply
  • 565 views

Every time I try to send an Adobe file the "verification" process shows an email address that is NOT mine.  Files cannot be sent because verification always fails.

    This topic has been closed for replies.

    1 reply

    S
    Sara_Forsberg
    Inspiring
    September 29, 2014

    Hi there,

    Are you working with Adobe Send? What email address do you see when you choose My Information from the menu in the upper-right corner of the Window (where your name appears when you're logged in)? If you don't see the right email address there, you can click Change to enter the correct email address.

    Please let us know how it goes.


    Best,

    Sara

    Adobeisawasteof_time
    Adobeisawasteof_timeAuthor
    Participant
    September 29, 2014

    Hello Sara,

    We were having troubles changing the "set up" but somehow got it done.  It

    appears to be working pretty good now.

    Thank you for the help.

    All the best,

    Wade

    Wade K.  Woodcock  CA  BRE # 01375606

    [private information removed by moderator]

    S
    Sara_Forsberg
    Inspiring
    September 30, 2014

    Great news, Wade. Please let us know if you have additional questions.


    Best,

    Sara

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