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tantecksheng
Participant
Jul 12, 2015 2:29 AM UTC
Answered

Export Adobe PDF plan

‌I have just subscribed to Export Adobe PDF plan on my iPad via iTune payment but could not use or activate it. Need help.

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Sara_ForsbergCorrect answer
Inspiring
Jul 13, 2015 4:52 PM UTC

Hi tantecksheng,

Please make sure that you've installed the Acrobat Reader DC mobile app for iOS on your iPad, and log in to that to access your subscription. If you're still having trouble accessing your subscription, please contact the Apple App Store, as Adobe doesn't handle subscriptions purchased through the App Store.

Best,

Sara

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2 replies

Sara_ForsbergCorrect answer
Inspiring
Jul 13, 2015 4:52 PM UTC

Hi tantecksheng,

Please make sure that you've installed the Acrobat Reader DC mobile app for iOS on your iPad, and log in to that to access your subscription. If you're still having trouble accessing your subscription, please contact the Apple App Store, as Adobe doesn't handle subscriptions purchased through the App Store.

Best,

Sara

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pwillener
pwillener
Legend
Jul 12, 2015 2:39 AM UTC

I am not sure if ExportPDF can used on iOS.  Also I think it needs some time until an account gets activated.

I suggest that you Contact Customer Care.

[topic moved to Document Cloud PDF Services forum]

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