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leong71192894
leong71192894
Participant
July 27, 2017
Question

Export does not work after subscribing

  • July 27, 2017
  • 1 reply
  • 420 views

Hi

I have recently purchased an in app subscription for export to word excel. It does not allow me to export any document when I click on export pops up saying I need to subscribe so I click on subscribe then it pops up error you already have s subscription. Please help

    This topic has been closed for replies.

    1 reply

    H
    Adobe Employee
    H_Spector
    Adobe Employee
    July 27, 2017

    Hi leong71192894,

    According to our record with your current email address your subscription status is a free user.

    Please review your email inbox if you have received an email from Adobe stating about your subscription to ExportPDF service.

    Also please check which email address you used when you subscribed to our services.

    Please let me know if you have any questions.

    Thank you

    Hisami

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