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hing tingl62068271
hing tingl62068271
Participant
July 25, 2017
Question

Export is not working. Converion failure. I would like a refund- I've only had this product for 3 months.

  • July 25, 2017
  • 1 reply
  • 656 views

It says conversion failure and no internet connection.  How can I export to excel?

This topic has been closed for replies.

1 reply

T
Tariq Dar
Legend
August 3, 2017

Hi  Hingtingl, 

Sorry for the delay in response.

This issue is occurring intermittently and is not reproducible in-house. We are trying to figure out the root cause of the issue. Would you please help us with the below information?

Have you tried using this service with different browsers like Google Chrome, Firefox, Internet Explorer or Edge?

Also, if you have security software installed on your machine, have you tried disabling it temporarily and try to reproduce the issue. If the issue is getting fixed after disabling the security software, help us with the name and version of the security software installed.

Also, I would like you to try this URL https://cloud.acrobat.com on your cell phone and check if the issue is reproducible?

Will be waiting for your response. If you already have found a fix to this issue, please help us with your findings.

-Tariq Dar

hing tingl62068271
hing tingl62068271Author
Participant
August 3, 2017

Yes, I tried chrome and it didn’t work and I tried on the URL you provided and it did not work.

It is still not working and I saw more charges from Adobe for this defective product. Can you reverse the charge?

T
Tariq Dar
Legend
August 4, 2017

Sorry for the experience.

I saw in our records that a cancellation has already been initiated for ExportPDF services. I would like to mention this subscription is annually charged there shouldn't be any other charges for this subscription from Adobe. Unless you subscribed for anything else.

Let us know if you have more questions.

-Tariq Dar

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