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R
ridal50404748
Participant
February 11, 2019
Answered

Export or split PDF - file too large

  • February 11, 2019
  • 2 replies
  • 9564 views

I subscribed to Adobe PDF Pack so that I could convert large PDF files to a set of individual images (one image per page). It seems many of my PDF files are too large to export, and even when I attempt to split the file, I still get an error that file is too large.  Is there another service that I should be using?  Does Adobe Acrobat Pro DC have the same limitation? If so, is there a way to upgrade to Pro DC, or do I lose my current month's PDF Pack investment and have to pay again to acquire Pro DC?

    This topic has been closed for replies.
    Correct answer AkanchhaS8194121

    Hi Ridal, 

    Adobe PDF pack is an online service of Document Cloud PDF services. With the exception of Adobe Send, the Document Cloud services allow you to upload and convert files that are up to 100 MB.

    Is there another service that I should be using?  Does Adobe Acrobat Pro DC have the same limitation? If so, is there a way to upgrade to Pro DC, or do I lose my current month's PDF Pack investment and have to pay again to acquire Pro DC?

    Acrobat DC is a desktop application and it doesn't have any file size limitation. You can try upgrading your service through your Adobe account itself following the steps here: Learn how to change your Adobe Creative Cloud plan

    If it doesn't work then you may contact our billing support team Contact Customer Care. Subscribe for Acrobat DC and your PDF Pack subscription will be cancelled accordingly. 

    Hope this answers your query.

    Regards,

    Akanchha

    2 replies

    H
    Howie2833
    Participant
    June 16, 2020

    I'm trying to upload a file that.s >55MB and I need to break it apart as the site only allows uploads of 20 mb. I did a ton of work on this document (all redacting) and I can't stand the thought of starting from scratch -- help!!!

    T
    Test Screen Name
    Legend
    June 16, 2020

    If you redacted, presumably you have Acrobat Pro (PDF Pack cannot redact, Acrobat Reader cannot redact; but they can get you in a LOT of legal and other trouble if you try!)

    So, if you have Acrobat Pro you can split your documents without uploading them. Use Organize Pages.

    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    February 12, 2019

    Hi Ridal, 

    Adobe PDF pack is an online service of Document Cloud PDF services. With the exception of Adobe Send, the Document Cloud services allow you to upload and convert files that are up to 100 MB.

    Is there another service that I should be using?  Does Adobe Acrobat Pro DC have the same limitation? If so, is there a way to upgrade to Pro DC, or do I lose my current month's PDF Pack investment and have to pay again to acquire Pro DC?

    Acrobat DC is a desktop application and it doesn't have any file size limitation. You can try upgrading your service through your Adobe account itself following the steps here: Learn how to change your Adobe Creative Cloud plan

    If it doesn't work then you may contact our billing support team Contact Customer Care. Subscribe for Acrobat DC and your PDF Pack subscription will be cancelled accordingly. 

    Hope this answers your query.

    Regards,

    Akanchha

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