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A
agr495
Participant
December 29, 2014
Answered

export pdf into word didn't get all the characters correct

  • December 29, 2014
  • 2 replies
  • 645 views

If the exporting into word doesn't produce a workable piece, can I get a refund? I have over 100 pages that I have to work on and the scans in pdf look great/perfect. However, the exports into Word are not!

This topic has been closed for replies.
Correct answer Sara_Forsberg

Hi agr495,

The quality of the conversion depends largely on the quality of the PDF (not necessarily how it looks, but how it's written). Not all third-party applications write PDF files to spec. Did you use the software included with the scanner to generate the PDF file? If so, that might explain why the conversion isn't what you expected.

That said, you certainly may request a refund, if you decide that you don't want the subscription.

Best,

Sara

2 replies

A
agr495Author
Participant
December 31, 2014

Thank you for your response. I have thought about it and it just wouldn't make sense to spend all my time going word by word, line by line, correcting the mistakes after the converting.  I will not be using the program for my project. How do I request a refund then?

A
agr495Author
Participant
January 17, 2015

Thank you for your response.  I will not be using it due to this problem.  How do I ask for a refund?

S
Sara_Forsberg
Inspiring
January 19, 2015

Hi agr495,

I'm sorry that the ExportPDF subscription doesn't meet your requirements. I can cancel it for you if you'd like. Should I go ahead and do that for you?

Best,

Sara

S
Sara_ForsbergCorrect answer
Inspiring
December 29, 2014

Hi agr495,

The quality of the conversion depends largely on the quality of the PDF (not necessarily how it looks, but how it's written). Not all third-party applications write PDF files to spec. Did you use the software included with the scanner to generate the PDF file? If so, that might explain why the conversion isn't what you expected.

That said, you certainly may request a refund, if you decide that you don't want the subscription.

Best,

Sara

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