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иванс42022419
Participant
September 4, 2018
Answered

Export PDF opens a page with a proposal to purchase a license.

I got a license for "Export PDF files", when I click in the "Tools" section, a page with a proposal to purchase a license opens. How to make sure that the files are exported?

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try67
try67Correct answer
Community Expert
September 4, 2018

Make sure you're logged in to the same account under which you purchased your subscription.

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2 replies

Meenakshi_Negi
Meenakshi_Negi
Legend
November 14, 2018

Hi иванс,

If you are still experiencing the issue, please try the troubleshooting steps mentioned here  Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Hope that helps.

Let us know if you still experience any issue.

Regards,

Meenakshi

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try67
Community Expert
try67Community ExpertCorrect answer
Community Expert
September 4, 2018

Make sure you're logged in to the same account under which you purchased your subscription.

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