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L
LizziA
Participant
September 12, 2018
Question

Export PDF subscription not working

  • September 12, 2018
  • 1 reply
  • 757 views

Hi,

I have purchased the export PDF subscription, it doesn't work when I try the acrobat reader DC application for windows and i have logged out and logged back in again, shut all my windows and restarted my PC.

It also doesn't work when I use the https://cloud.acrobat.com/exportpdf​ link, I have also logged out and logged back in and it still doesn't work.

Please is there anything i can do?

Lizzi

    This topic has been closed for replies.

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    September 12, 2018

    Hi LizziA,

    Sorry to hear about the trouble.

    Your account information says that you do have an active subscription of Adobe Export pdf. But as you have confirmed that the services doesn't work with even online via https://cloud.acrobat.com/exportpdf so we would suggest you to try with a different web browser.

    If it still doesn't work, then let us know.

    Regards,

    Akanchha

    L
    LizziAAuthor
    Participant
    September 13, 2018

    Hi Akanchha,

    I have tried all of these steps above and it is still redirecting me to the pricing page. This is very frustrating as it is stopping me from completing important work. please help me fix it ASAP.

    Lizzi

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    September 13, 2018

    Hi All,

    We apologize for the inconvenience caused. We have escalated it to our engineering team with the detailed information shared above.

    Will get back to you for the same, as soon as will hear from them.

    Thank you for your patience.

    Regards,

    Akanchha

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