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W
WHill
Participant
November 16, 2014
Answered

Export pdf subscription problem

  • November 16, 2014
  • 1 reply
  • 338 views

I need help solving a subscription issue. I purchased Export Pdf and my credit card has been billed (almost 2 weeks ago). I have no access to program nor does it show up on my subscriptions in my account. I received no email confirmation. I cant find any contact with Adobe other than posting on a forum. How do I get my money back or at the very least how do I get the service I have been billed for?

Thanks

This topic has been closed for replies.
Correct answer Sara_Forsberg

Hi Chirpy123,

I've looked up your account using the same email address that you use here in the forums. I see three separate orders—one placed on 11/8, and two placed on 11/14—that don't appear to have gone through. Please Contact Customer Care via phone or chat, and a Customer Care agent should be able to straighten this out for you. (Click the blue Still Need Help? button at the bottom of the linked page to find the phone and chat options.)

I apologize for the inconvenience.

Best,

Sara

1 reply

S
Sara_ForsbergCorrect answer
Inspiring
November 16, 2014

Hi Chirpy123,

I've looked up your account using the same email address that you use here in the forums. I see three separate orders—one placed on 11/8, and two placed on 11/14—that don't appear to have gone through. Please Contact Customer Care via phone or chat, and a Customer Care agent should be able to straighten this out for you. (Click the blue Still Need Help? button at the bottom of the linked page to find the phone and chat options.)

I apologize for the inconvenience.

Best,

Sara

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