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anabolinc
anabolinc
Participant
August 7, 2017
Answered

Export pdf taking me to purchase page although i already i have a subscription.

  • August 7, 2017
  • 2 replies
  • 1461 views

I have PDF Export subscription, but can't use it...when I try to export a document, it takes me to the purchase page although I already have an active subscription...suggestions?

Any tips on how to get past this?...I really need to export something.

    This topic has been closed for replies.
    Correct answer Adorobat

    Hi Cdherda,

    As per the above mentioned description, when trying to export pdf,  you are getting a message to purchase Export pdf whereas you already have a subscription, is this correct?

    Please try following troubleshooting steps:

    1- Launch Reader > click Edit > Preferences > under Security ( Enhanced) > uncheck the box Enable Protected Mode at startup.

    2- Click OK and try again.

    Please note: Disabling protected mode is for troubleshooting purposes only. Turn the feature back on when troubleshooting is complete.

    Also, check for the unsupported configuration here: Protected Mode troubleshooting | Adobe Reader

    You can also use Export PDF services online using a web browser @ https://cloud.acrobat.com/exportpdf

    Could you please let us know the operating system installed on the machine?

    What is the version of Reader you have on the machine? You may refer to this on how to: Identify the product and its version for Acrobat and Reader DC

    Keep us posted with the results.

    Shivam

    2 replies

    W
    wise_Serenade15A9
    Participant
    April 27, 2022

    Same problem for me - serious sludging Adobe!!

    Adorobat
    Adorobat
    Participating Frequently
    August 8, 2017

    Hi Anabolinc,

    Based on the issue description mentioned above, you are prompted to subscribe for the service when trying to Export PDF, is that correct?

    Please try troubleshooting steps given in the following link discussing same issue:

    I have an active Export PDF subscription account, but prompted to upgrade.

    Let us know how it goes.

    Shivam

    C
    cdherda
    Participant
    September 17, 2017

    I too have a subscription for Adobe Export PDF-Annual. I used to be able to convert to Word (Export PDF) with ease. Now everytime I try it takes me to the purchase page. I even tried to purchase the $1.99/month but it says I already have a subscription. I also starting getting these messages of :

    Adobe Acrobat Reader cannot open in Protected mode due to an incompatibility with your system configuration. Would you like to open Adobe Acrobat Reader DC with Protected Mode disabled.

    So I uninstalled my Adobe acrobat reader. Then I installed the Creative Cloud. Then I reinstalled Adobe Acrobat Reader but I still get the above message when I try to open a PDF.

    I need my Adobe Reader to access my PDF's. I am a nursing student and it is crucial to my classwork. Please advise

    Adorobat
    AdorobatCorrect answer
    Participating Frequently
    September 18, 2017

    Hi Cdherda,

    As per the above mentioned description, when trying to export pdf,  you are getting a message to purchase Export pdf whereas you already have a subscription, is this correct?

    Please try following troubleshooting steps:

    1- Launch Reader > click Edit > Preferences > under Security ( Enhanced) > uncheck the box Enable Protected Mode at startup.

    2- Click OK and try again.

    Please note: Disabling protected mode is for troubleshooting purposes only. Turn the feature back on when troubleshooting is complete.

    Also, check for the unsupported configuration here: Protected Mode troubleshooting | Adobe Reader

    You can also use Export PDF services online using a web browser @ https://cloud.acrobat.com/exportpdf

    Could you please let us know the operating system installed on the machine?

    What is the version of Reader you have on the machine? You may refer to this on how to: Identify the product and its version for Acrobat and Reader DC

    Keep us posted with the results.

    Shivam

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