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S
Scharner
Participant
December 14, 2023
Question

Export PDF to excel

  • December 14, 2023
  • 1 reply
  • 169 views

Hi

I've been subscribing to the export feature for a few years but it's stopped working.  I am logged into my account and my subscription is up to date but the clicking the Export button now just opens a pop-up asking me if I want to start a free 7-day trial.

Any ideas?

I'm still using windows 7 if that matters.

Ta

    This topic has been closed for replies.

    1 reply

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    December 18, 2023

    Hi Scharner,

     

    Thank you for reaching out.

     

    We have checked that your subscription is active. Please confirm if you are using the service on the Acrobat online account or the desktop application. Share the screenshot of the window where you receive the message. 

    Ensure you use the correct email address to sign in to the service. 

    If you are using an online account, try clearing the cache and cookies for the browser. Try signing in on the new incognito window on Chrome. 

    For more information on the Acrobat Export PDF service, refer to the following help document: https://helpx.adobe.com/document-cloud/faq/adobe-exportpdf-faq.html. 

     

    Let us know how it goes.

     

    Thanks,

    Meenakshi

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