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junen61287326
junen61287326
Participant
May 22, 2017
Question

Export PDF-Unable to convert the document, Error:There was an error in "Sign In".

  • May 22, 2017
  • 1 reply
  • 228 views

have tried to convert documents - successful in entering name and password -then get a message stating there was an error in 'sign in' - this has been going on for months and I have not been able to get any assistance

This topic has been closed for replies.

1 reply

AkanchhaS8194121
AkanchhaS8194121
Legend
May 22, 2017

Hi Junen61287326,

As mentioned above, that its an Adobe Export PDF subscription that you have subscribed to.

In order to use the Export PDF service, Make sure that you have installed the correct application and working on its latest version which is Adobe Acrobat Reader DC.

Adobe Acrobat Reader DC Install for all versions

Also, if you are working online on https://cloud.acrobat.com/exportpdf then try with the different web browser. As its a "Sign In" error so for testing purpose you may turn the security software (if you have any) off for a while and then try.

If non of the suggestion helps, then please share the screenshot of the message that you get during Sign In.

Regards,

Akanchha

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