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Participant
April 5, 2016
Question

Export to Word does not work. After clicking on the Conver button. I get a popop screen inviting to buy Adobe DC. I have a subscription to Adobe Export PDF.

  • April 5, 2016
  • 1 reply
  • 529 views

Export to Word does not work. After clicking on the Conver button. I get a popop screen inviting to buy Adobe DC. I have a subscription to Adobe Export PDF.

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1 reply

Sarojini_Nagar
Participating Frequently
April 5, 2016

Hi freeka10633120,

Could you please share the exact dot version of the adobe application you are using and the OS version on the system?

Also please make sure that you are signed in with your ID in Reader dc.

Also try converting using a browser from the mentioned link : https://cloud.acrobat.com/exportpdf , by signing in with your adobe ID.

Let us know if this helps.

Regards

Sarojini

joelm79424006
Participant
April 5, 2016

I've tried this myself, and it still doesn't work. Also, when I go into my account, it says that I have no registered products – yet I have a receipt that says I've paid for this service.