Skip to main content
Participant
Apr 5, 2016 7:54 AM UTC
Question

Export to Word does not work. After clicking on the Conver button. I get a popop screen inviting to buy Adobe DC. I have a subscription to Adobe Export PDF.

Export to Word does not work. After clicking on the Conver button. I get a popop screen inviting to buy Adobe DC. I have a subscription to Adobe Export PDF.

This topic is closed to new replies. Start a new post to keep the conversation going.

3 replies

Sarojini_Nagar
Participating Frequently
Apr 5, 2016 10:21 AM UTC

Hi freeka10633120,

Could you please share the exact dot version of the adobe application you are using and the OS version on the system?

Also please make sure that you are signed in with your ID in Reader dc.

Also try converting using a browser from the mentioned link : https://cloud.acrobat.com/exportpdf , by signing in with your adobe ID.

Let us know if this helps.

Regards

Sarojini

Translate
joelm79424006
Participant
Apr 5, 2016 3:48 PM UTC

I've tried this myself, and it still doesn't work. Also, when I go into my account, it says that I have no registered products – yet I have a receipt that says I've paid for this service.

Translate