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L
liamh44429220
Participant
March 8, 2018
Question

Export to word has conversion failure,

  • March 8, 2018
  • 1 reply
  • 569 views

rebooted P.C. subscription is valid, tried different documents and ones that I have previously converted, still fails, any suggestions please.

    This topic has been closed for replies.

    1 reply

    AnandSri
    AnandSri
    Legend
    March 8, 2018

    Hello Liamh,

    We apologize for the inconvenience caused, as per the description above, you are getting a conversion failure error while exporting a PDF file to Word, Is that correct?

    The record shows that you have an active subscription to Adobe ExportPDF on your current Adobe ID, tried exporting the PDF file through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari and see if this brings any difference.

    If the PDF wasn't created from a scanned document, disable OCR to simplify the conversion process. You can disable OCR only if you convert via Reader:

    1. Open the file that you want to convert.
    2. On the ExportPDF pane, click Change underneath "Recognize Text in."
    3. Select Disable Text Recognition, and then click OK.

    You may also refer to File conversion error | ExportPDF

    If you are using Adobe Reader and getting the error, please sign out and sign back in with your current Adobe ID in Adobe Reader, check for any pending updates from Help>Check for updates, reboot the machine, and try exporting the PDF file.

    Let us know how it goes and share your findings.

    Regards,

    Anand Sri.

    L
    liamh44429220Author
    Participant
    March 8, 2018

    Hi Anand

    I have tried everything as suggested but I still get conversion failure. I do not see ‘disable text recognition’ in the change link, I see other languages only.

    Many Thanks

    Liam

    AnandSri
    AnandSri
    Legend
    March 8, 2018

    Hi Liam,

    Is it specific to one PDF file or with all the PDF files? Have you tried converting any other PDF file?

    Is it possible to convert the PDF file on a different computer with a different network environment, like a guest wired/wireless network, or connect the other computer with a mobile hotspot?

    Try converting the PDF file on a mobile device through the URL https://cloud.acrobat.com/exportpdf

    If it's specific to one PDF, is it possible to share the PDF file with us so that we can try it at our end?

    To share the file, please use Adobe Send feature, upload the file, share the link to files via private message only, How Do I Send Private Message

    Note: With the exception of Adobe Send, the Acrobat.com online services allow you to upload and convert files that are up to 100 MB.

    The complexity of the document you're converting (number of pages, content) affect how large a file you can convert. So, even files that are under the 100 MB file-size limit may not convert if they are overly complex.

    Let us know how it goes and share your findings.

    Regards,

    Anand Sri.

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