Export to Word is not working

I am having this same issue.  I have rebooted, I have copied and pasted the link into another browser, I have signed out and back in again, and I have cleaned my cache.  I have done everything that has been suggested in these forums and I am still getting the same message below.  I have had this service for about 2 years and it is doubtful that I will renew because it has been down like this more than I have been able to convert files.  It works for several weeks when I first pay for it each year and then I continually have problems.  It seems like this is just a scam to get money and then the service never works.  Please fix.