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billbeaton
Participant
November 4, 2014
Answered

ExportPDF - "an error occurred while trying to access the service"

  • November 4, 2014
  • 1 reply
  • 910 views

I have never had a problem using ExportPDF in the past but recently I am getting an error message saying "an error occurred while trying to access the service".  I am using the same browser, Chrome, that I have always used.  Please tell me how to fix this.

    This topic has been closed for replies.
    Correct answer Sara_Forsberg

    Hi billbeaton,

    Please log out, clear the browser cache, and then reload https://cloud.acrobat.com. If that doesn't work, please try logging in using a different web browser (simply as a test).

    Has anything changed on your system since you were last able to log in to Acrobat.com? Are you using Mac OS or Windows?

    Best,

    Sara

    1 reply

    S
    Sara_ForsbergCorrect answer
    Inspiring
    November 4, 2014

    Hi billbeaton,

    Please log out, clear the browser cache, and then reload https://cloud.acrobat.com. If that doesn't work, please try logging in using a different web browser (simply as a test).

    Has anything changed on your system since you were last able to log in to Acrobat.com? Are you using Mac OS or Windows?

    Best,

    Sara

    B
    billbeatonAuthor
    Participant
    November 4, 2014

    That worked.

    Thanks for your help.

    [private information removed]

    S
    Sara_Forsberg
    Inspiring
    November 4, 2014

    That is awesome news! Enjoy the rest of your day!

    Sara

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