ExportPDF - I can't download my converted document. When I try to download, It asks for my id and password and when supply it asks for it again and again... What am I doing wrong?

Forum|Forum|11 years ago
December 18, 2014
1 reply
545 views

ExportPDF

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Correct answer Sara_Forsberg

Hi jow75,

I'm sorry to hear that you're having trouble downloading your files. Please try the following:

Clear the browser cache and try again.
Try a different browser (see System requirements | Acrobat.com for a list of supported browsers).
Make sure that you're using the correct Adobe ID and password.

Please let us know how it goes.

Best,
Sara

S

Sara_ForsbergCorrect answer

Inspiring

Hi jow75,

I'm sorry to hear that you're having trouble downloading your files. Please try the following:

Clear the browser cache and try again.
Try a different browser (see System requirements | Acrobat.com for a list of supported browsers).
Make sure that you're using the correct Adobe ID and password.

Please let us know how it goes.

Best,
Sara

J

jow75Author

Participant

I tried it with Chrome and it worked. The problem with the other browsers might be the download managers attached to them.

Thanks for the suggestion.

John

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