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samanthab15384389
samanthab15384389
Participant
June 5, 2017
Answered

ExportPDF not working

  • June 5, 2017
  • 1 reply
  • 1448 views

Whenever I try to convert a file, an error message pops up telling me it is "forbidden." I purchased my membership this morning.

This topic has been closed for replies.
Correct answer taniah31962653

Hi taniah31962653,

Sorry for the trouble you are facing.

I have sent you an email using the email id you are registered on Adobe Forum. I have requested for some information and logs. 

Let us know if you can help us with the requested information. 

Will be waiting for your response.

-Tariq Dar


Thank you for responding! It is highly appreciated. I think the problem

is with my work computer and security because it worked on my mobile

phone. I'll figure out a work around at work. Thank you, again because

you can close the ticket because And utilize the problem with others....it

might be their place of work that's blocking it. Let me know if you need

to write a positive review and what happened on the forum.

Thanks,

Tania Hummel

1 reply

samanthab15384389
samanthab15384389Author
Participant
June 5, 2017

This is the error that comes up if I try to access through the web.

T
Tariq Dar
Legend
June 6, 2017

Hi samanthab15384389,

Sorry for the trouble. We are not able to reproduce this issue in-house.

Would help us with the below information:

•             Your Adobe ID or email address registered with Adobe. Send me this information via private message: How Do I Send Private Message

•             Are you accessing “ExportPDF” from Acrobat/Reader or directly from the browser?

•             Which version of Reader? Brower type/version?

•             Would you try a different system, if possible?

•             Are you able to upload a file?

•             Can you try from a different location, home/office?

Also, try to login to this portal and check if you are able to log in: https://cloud.acrobat.com/ . And you may try login via browser from your cell phone

Will be waiting for your response.

-Tariq Dar

libbya78341153
libbya78341153
Participant
June 12, 2017

I too cannot export a pdf via the app on my desktop and cannot access cloud acrobat via the link you provided above. I get the same exact message https://brb.acrobat.com Unavailable​ and the webpage says: Currently unavailable - please check back shortly. This has been happening for over a month. I would like to receive a refund of my software since I have been unable to use it when I need it. PLEASE HELP!!!!

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