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KLG_Attorneys
KLG_Attorneys
Participant
July 30, 2014
Question

Failure to launch after purchasing subscription and installing.

  • July 30, 2014
  • 1 reply
  • 344 views

I downloaded the Acrobat Pro trial on my laptop and it works file.  I purchased the monthly subscription, installed it on my MAC desktop, and it fails to launch. How can this be repaired? I saw a similar question with no answer.  Does Adobe offer any real technical support for their products besides these forums?

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    1 reply

    A
    Community Manager
    Anoop9178Community Manager
    Community Manager
    August 6, 2014

    Hi,

    Please try re-activating the Acrobat.

    Go to Help -> Deactivate.

    Relaunch

    Help -> Activate.

    See if that makes any difference.

    Regards,

    Anoop

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