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Failure to save files

Forum|Forum|10 years ago
September 16, 2015
1 reply
896 views

Whenever I edit a document, and want to save as a pdf file, the program hangs and presents a blank screen. I receive a dialog box saying "Adobe Acrobat DC has stopped working". After which "Windows is looking for a solution....". What can be responsible for this, and how can I get over this? It is costing enough money to not have this difficulty. Please advise.

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Correct answer AadeshSingh

Please install the hotfix from this link https://helpx.adobe.com/acrobat/release-note/acrobat-dc-august-06-2015.html

Identify the track using this link http://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/whatsnewdc.html

Let me know if the issue persist.

Regards,

Aadesh

AadeshSinghCorrect answer

Participating Frequently

Please install the hotfix from this link https://helpx.adobe.com/acrobat/release-note/acrobat-dc-august-06-2015.html

Identify the track using this link http://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/whatsnewdc.html

Let me know if the issue persist.

Regards,

Aadesh

Participant

Yes, the problem still persists after installing the patch. I have a Continuous track product.