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goshen12746
Participant
February 7, 2015
Question

file conversion

  • February 7, 2015
  • 2 replies
  • 352 views

I already signed up to convert and export PDF files.  I entered my credit card info and was able to do one file immeidately after signing up.  No each time that I attempt to convert Adobe in asking me to pay another fee.  I see on my profile that the account is set up to auto renew.  How can I select and convert with paying each time?

This topic has been closed for replies.

2 replies

S
Sara_Forsberg
Inspiring
March 12, 2015

Hi goshen,

I've checked your account using the same email address that you use here in the forums, and there are no subscriptions tied to that email address. Is it possible that signed up using a different email address/Adobe ID? If so, please make sure that you're logging in to https://cloud.acrobat.com using the correct Adobe ID and password.


Best,

Sara

Anubha Goel
Anubha Goel
Participating Frequently
March 11, 2015

Hi goshen12746,

I would suggest you to please contact Adobe Customer Service so that they can check this issue within your account.

Refer: Contact Customer Care

Regards,

Anubha

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