Skip to main content
goshen12746
Participant
Feb 7, 2015 9:29 PM UTC
Question

file conversion

I already signed up to convert and export PDF files.  I entered my credit card info and was able to do one file immeidately after signing up.  No each time that I attempt to convert Adobe in asking me to pay another fee.  I see on my profile that the account is set up to auto renew.  How can I select and convert with paying each time?

This topic is closed to new replies. Start a new post to keep the conversation going.

2 replies

Sara_Forsberg
Inspiring
Mar 12, 2015 2:15 AM UTC

Hi goshen,

I've checked your account using the same email address that you use here in the forums, and there are no subscriptions tied to that email address. Is it possible that signed up using a different email address/Adobe ID? If so, please make sure that you're logging in to https://cloud.acrobat.com using the correct Adobe ID and password.


Best,

Sara

Translate
Anubha Goel
Anubha Goel
Participating Frequently
Mar 11, 2015 4:08 AM UTC

Hi goshen12746,

I would suggest you to please contact Adobe Customer Service so that they can check this issue within your account.

Refer: Contact Customer Care

Regards,

Anubha

Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices