"file failed to be converted using Adobe ExportPDF online"

Forum|Forum|11 years ago
December 15, 2014
3 replies
596 views

I have been getting errors for about a week when trying to convert a PDF to a word document. In Acrobat I get the error "File failed to be converted using Adobe ExportPDF Online" and when online using ExportPDF I get a conversion failure.

Please help.

ExportPDF

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A

Anonymous

Hi PeterChick,

Does it occur with all files or a specific file?

Are you trying to convert from within Reader or from Browser?

If from Reader then make sure you are signed in within Reader, also try updating Reader to the latest v11.0.09 and check.

If from Browser then have you checked with a different browser if possible?

Regards,

Florence

P

PeterChickAuthor

Participant

HI Florence,

I've tried to convert from both browser and Reader, both have upload errors basically.

I am signed in, have logged out and tried again.

Latest Reader version is installed.

Tried it from Chrome as well.

any other ideas?

A

Anonymous

Hi PeterChick

Are you facing this issue with every files?Did you try with another?

Regards,

Florence

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