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J
John_42_
Participant
May 13, 2020
Question

File handler integration problems

  • May 13, 2020
  • 1 reply
  • 489 views

We have integrated Adobe file handler succesfully and some users have had no problems. However a few users dont see the option in sharepoint to open in document cloud. I¨ve checked in Azure/applications that they are assigned to adobe. Clearing cache dit not help and it seems as its a problem with the accounts as they have tried to access files from a persons browser that can open in document cloud.

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1 reply

Bernd Alheit
Community Expert
Bernd AlheitCommunity Expert
Community Expert
May 13, 2020

The Document Cloud can't open files. Use Acrobat Reader.

J
John_42_Author
Participant
May 13, 2020

Sorry for my bad english i must have explained badly. In sharepoint, right clicking on a PDF file gives some users the option to open in document cloud. This should be the case for all users, except some dont see the option. 

Bernd Alheit
Community Expert
Bernd AlheitCommunity Expert
Community Expert
May 13, 2020

I have never seen this option.

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