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M
melanies11925
Participant
May 30, 2018
Question

Forbidden Error Message

  • May 30, 2018
  • 1 reply
  • 3448 views

I have paid for the program to export PDFs; however, I get a "Forbidden" error screen every time I try to export a document. I sent the same document to my husband who has a separate account for his work, and he was able to convert the document just fine. Please help!!

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1 reply

Adorobat
Adorobat
Participating Frequently
May 31, 2018

Hi Melanies,

As per the issue description mentioned above, you are getting forbidden error message when trying to access export pdf service, is that correct?

As we have checked the account details using the email address you are logged into the forums, you have subscription for Export PDF.

Try accessing the service through the URL: https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari and see if this brings any difference.

Some users had the similar issue and it was due to the firewall/security setting that was blocking our site. Try connecting the machine to a different network environment or use your cell phone hotspot or any guest wired/wireless network and check.

You may also visit the following forum thread discussing the similar issue: https://forums.adobe.com/thread/2342395?q=forbidden%20error%20message

For more troubleshooting, you can refer to: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know if you need any help.

Shivam

M
missmichaelatl
Participant
May 31, 2018

I am continuing to have the same issue as originally reported.  When I try the cloud service, it says Error:  We’ve encountered a critical error.  Please try again later.  Unable to fetch base_uris from files tier.

I see a lot of posts in the forum on this so this must be an issue on your side?

Michael Salyers

International Operations Project Management

Business Services

LexisNexis Risk Solutions

[Personal info removed by Mod]

Adorobat
Adorobat
Participating Frequently
June 1, 2018

Hi Michael,

Could you try logging in from another network environment or use your cell phone and check if that works. Some customers had the similar issue and it was due to the firewall/security setting that was blocked our site.

You may also visit the following forum thread discussing the similar issue: When I try to use Export PDF, I get an error message:Error. We have encountered a critical error. Unable to fetch base_u…

Thanks,

Shivam

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