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Christie_Smith5369
Participant
September 3, 2024
Answered

Forgotten Password and not able to access old phone

  • September 3, 2024
  • 1 reply
  • 720 views

I have been with Adobe since 2019 and I am a bit upset that there is no other way to recover my account. Recently I somehow changed my password without knowing(sarcasim) All my passwords are saved to my Authenticator however, apparently my Adobe password did not sync. When I went to change my password, the only other form of authentication is the old phone number that I signed up in 2019 with or an Adobe authenticator that I never used before. Does anyone have any suggestions?

Also how do I transfer the already paid service to this new account I must create?

This topic has been closed for replies.
Correct answer Abambo

There are multiple options to recover an Adobe ID, but they need to be enabled and kept current. It's probably not Adobe's hault, if they are sending the verification code to a defunct phone number. If you have absolutly no other option to recover your account, you should contact Adobe customer care. They can, however, not give you access to an account, if they can't verify your idendity. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

1 reply

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
November 10, 2024

There are multiple options to recover an Adobe ID, but they need to be enabled and kept current. It's probably not Adobe's hault, if they are sending the verification code to a defunct phone number. If you have absolutly no other option to recover your account, you should contact Adobe customer care. They can, however, not give you access to an account, if they can't verify your idendity. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer
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