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blixum
Participant
February 1, 2018
Answered

Former pdf files disappeared?

I've got a new version of Acrobat Reading. Now the files that were stored in the cloud of the former version disappeared. Can I find these anywhere now? Or are they all lost? Would be disastrous.

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    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    February 1, 2018

    Hi Blixum,

    As shared that the files were stored on the cloud were disappeared. I assume that you are referring to the "Document Cloud" storage not the Cloud storage of iOS?

    You can look for those files on "Document Cloud" by logging In on https://cloud.acrobat.com/recent  and see if you can find it there.

    If the files were backed-up on Document Cloud then you can easily recover them. But if it's not there then sorry to say that there isn't any way to get them back.

    Hope this helps.

    Regards,

    Akanchha 

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    1 reply

    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    February 1, 2018

    Hi Blixum,

    As shared that the files were stored on the cloud were disappeared. I assume that you are referring to the "Document Cloud" storage not the Cloud storage of iOS?

    You can look for those files on "Document Cloud" by logging In on https://cloud.acrobat.com/recent  and see if you can find it there.

    If the files were backed-up on Document Cloud then you can easily recover them. But if it's not there then sorry to say that there isn't any way to get them back.

    Hope this helps.

    Regards,

    Akanchha 

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