Answered
frozen Adobe.
My Adobe reader is frozen and i cannot do anything with it. cannot see anything cannot close it cannot use it in any way. i cannot even delete it as it is being used to reinstall it. What can i do to fix it?
AkanchhaS8194121Correct answer
Legend
November 22, 2018
Hi LizHill,
Sorry to hear about the poor experience with Adobe Reader.
You may try the following steps to fix the application-
- Since the application is frozen and not even letting you uninstall it, then we recommend you to use the cleaner tool to uninstall the application and its old traces- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs . Reinstall it again through- Adobe - Adobe Acrobat Reader DC Distribution
- If this doesn't work then, create a "Hidden Administrator" account and try installing the application in that- https://support.microsoft.com/en-in/help/555910/how-to-enable-the-built-in-administrator-account-in-windows-vista (similar steps)
- Troubleshoot errors, freezes | Adobe Reader | Windows
Let us know if this doesn't help.
Regards,
Akanchha
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