Skip to main content
lesliec33250448
Participant
Oct 4, 2025 5:49 AM UTC
Question

frozen pdfs

In the past couple weeks, whenever I open a PDF document, it is frozen. I cannot scroll or edit, etc. I don't have a blocker on that I am aware of. This only happens on PDFs.

3 replies

justlearn
Community Expert
justlearnCommunity Expert
Community Expert
Oct 5, 2025 8:58 AM UTC

@lesliec33250448 Have you recently updated Acrobat? If not, it might be worth trying the update or using the Repair Installation feature. These options can help fix unexpected performance problems that often stem from damaged or outdated core files, which may cause issues with how documents load or respond.

Translate
m
lesliec33250448Author
Participant
Oct 5, 2025 9:14 AM UTC

Thanks for asking. Yes, I updated to try to repair and still had the problem. I was finally able to fix this by turning off the new AI version. For me, the AI version created a lot of hassle. 

Translate
justlearn
Community Expert
justlearnCommunity Expert
Community Expert
Oct 6, 2025 12:17 AM UTC

@lesliec33250448 Yes, I disabled that a long time ago!

Translate
m
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices