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williamj41384225
Participant
Oct 7, 2016 12:08 AM UTC
Question

Frustrated 1 day after purchasing the product

I purchased the PDF Pack specifically to convert PDF files to word, excel etc. When I hit convert it sends me to the purchase site. When I follow the purchase process it tells me I am already registered. I'm very frustrated. I followed all the rules and there doesn't appear to be any help from Adobe.

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    1 reply

    Adorobat
    Adorobat
    Participating Frequently
    Oct 7, 2016 4:58 AM UTC

    Hi williamj41384225

    I am sorry that you had a bad experience with the service.

    Could you please try the steps given in the following link:

    On exporting Reader is asking to purchase...

    Let me know if it worked.

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