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zorac8214862
zorac8214862
Participant
May 4, 2018
Question

Getting an error message on sign

  • May 4, 2018
  • 1 reply
  • 455 views

I can't even open sign and send.   I am getting  this error message.  Can you please advise?

Server error

We encountered an error while processing your request. We apologize for the inconvenience. Please reload the page and try again.

If you continue to encounter this error contact our customer support.

    This topic has been closed for replies.

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    May 7, 2018

    Hi Zorac,

    Sorry for the delay.

    Are you receiving this error message when signing the document online via https://cloud.acrobat.com/fillsign or through the desktop application Adobe Reader DC?

    The issue is not reproducible at our end. So there could be a possibility that there was some temporary issue with the connection which might got resolved automatically after a while.

    Can you please check the same and let us know the latest on it?

    If you were working on the desktop application Adobe Reader and getting this error in result, then try the following-

    1- Open Adobe Reader>help>Check for update. If no update, then-

    2- Open Adobe Reader>help>Repair Installation. Still doesn't work, then-

    3- Use cleaner tool to uninstall the application- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and reinstall it- Adobe Acrobat Reader DC Install for all versions

    Let us know if none of the solution provided above works.

    Regards,

    Akanchha

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