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chrisp78771757
chrisp78771757
Participant
January 3, 2017
Question

Getting error message to contact Support when trying to sign in

  • January 3, 2017
  • 1 reply
  • 350 views

When I try to sign in to convert a PDF document to word or excel, I get a message saying "an error occurred while signing in". When I try to sign in, I get a message saying "we're sorry, subscriptions are not yet supported in this country (Hong Kong). Please contact customer support for more information". I have been using this satisfctorily for many months, but it has suddenly stopped. Adobe are still deducting a monthly subscription from me. Can anyone explain what has happened?

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1 reply

Adorobat
Adorobat
Participating Frequently
January 4, 2017

Hi chrisp78771757,

Please contact our Support here: Contact Customer Care, ​​click Still need help? Contact us. You might need to login into your Adobe account before contacting Support.

Thank You,

Shivam

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