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Anonymous
Dec 21, 2016 6:37 AM UTC
Question

Getting message server can not be contacted, try again later for over 3 months

I am trying to convert a PDF to Excel.

I have logged into my account and have ensured that the plan has been paid for.

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5 replies

Adorobat
Adorobat
Participating Frequently
Dec 23, 2016 9:50 AM UTC

Hi akshayk89334254,

Could you please let me know if you are using Acrobat Reader's Export PDF option or this link: https://cloud.acrobat.com/exportpdf 

If using Reader's Export PDF option, logout from the application, close Reader, relaunch Reader, login into your Adobe account and try to export pdf.

If using https://cloud.acrobat.com/exportpdf , try to clear browser's cache, try with another Web Browser like Google Chrome/Internet Explorer/ Mozilla Firefox and see if that works.

Let me know if above given steps worked.

Thank You,

Shivam

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Anonymous
Dec 26, 2016 6:32 AM UTC

Dear Shivam,

Thank you for your suggestions. Unfortunately, neither of the links you sent actually help me because in both cases I get a "Currently Unavailable" message. Here is a screen grab below. I see the same message for both links.

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Adorobat
Adorobat
Participating Frequently
Dec 26, 2016 7:23 AM UTC

Hi akshayk89334254,

Thank you for trying the steps.

Could you send me the email id on which the subscription has been made? I have sent you a private message, please check your inbox.

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