have a mac cant access pdf convert function

Hi Giselet,

have a new mac...moved from pc and i can not open and convert any pdfs to word or excel...i have paid for this service and used it for years on my pc??

How you have moved your subscription from Mac to PC? Have you downloaded the desktop application Adobe Reader DC or trying to use the online conversion through-Adobe Document Cloud

Follow the steps mentioned below, to activate the subscription.

1- Export PDF is an online service that you can use online via:  Adobe Document Cloud

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know if it still doesn't work.

Regards,

Akanchha