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Caitilin221133855ee5
Caitilin221133855ee5
Participant
Sep 25, 2026 7:03 PM UTC
Question

Have Acrobat Export PDF account. Keep getting redirected to buy Acrobat Pro with A-I, instead of going to Adobe Home. This happens constantly.

When I sign in to Adobe Acrobat Export PDF, tap on link to convert a PDF to Word.  I’m misdirected to purchase Adobe Acrobat Pro + A-I. Why?  

    3 replies

    Caitilin221133855ee5
    Caitilin221133855ee5Author
    Participant
    Oct 1, 2026 9:19 PM UTC

    Yes, it is. Now, I get this when I open a PDF. Acrobat app blackout the PDF and puts a white rectangle on the screen. can’t close the acrobat app after that.  Have to turn the PC off to get rid of it. 

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    Anand Sri Bhattacharya
    Community Manager
    Anand Sri BhattacharyaCommunity Manager
    Community Manager
    Oct 1, 2026 9:26 PM UTC

    Hello ​@Caitilin221133855ee5 

     

    I hope you are doing well, and sorry for the trouble you had with the app.

    Could you please share more details about the issue?

    Are you on a Mac or Windows machine, and what is the version?

    Are you using Acrobat, or the freeware Reader desktop app, and what is the version? To check go to Menu/Acrobat > Help > About Adobe Acrobat.

     

    Please restart the machine, launch Acrobat, and check for any pending updates by navigating to Menu > Help> Check for Updates. Install the updates, restart the app and the machine, and try again.

    Repair the current installation files of the app from Menu > Help Repair installation. Restart the computer, and try the workflow.

     

    Ensure that you have all the mandatory and optional updates related to the OS installed.

    You can also try the suggestions from this article: https://helpx.adobe.com/acrobat/desktop/troubleshoot/performance-issues/acrobat-crashes.html

     

    Let us know how it goes, and please reach out if you need any assistance.

    Regards,

    Anand Sri.

     

     

     

     

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    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    Sep 28, 2026 7:40 AM UTC

    Hi Caitilin221133855ee5,


    Thank you for reaching out, and sorry for the trouble this may have caused.

    Please confirm if this occurs when accessing the service through your Acrobat web account. Could you please share a short video showing the steps you take and where it redirects you?

    We look forward to your response.


    Thaks,

    Meenakshi

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